Technical Writer (Contractor) — October 2023 - December 2023

Reviewed and revised existing SOPs and runbook documentation to ensure accuracy and improve readability, consistency, and discoverability
Created documentation for IT staff and associated knowledge articles for Stripe employees
Consulted with IT team to identify knowledge gaps and opportunities for new content
Developed a style guide for IT documentation, ensuring a consistent look, tone, and feel
Communicated documentation updates to the team and stakeholders

Technical Writer (Independent Contractor) — April 2023 - July 2023

Reviewed and revised Web copy to improve readability and consistency
Created tutorial videos to highlight application features and assist users
Updated application help for consistency, accuracy, and to reflect industry best practices
Created a style guide to ensure consistency in future releases

Expert Technical Writer — June 2015 - April 2023 (Division Eliminated)

Wrote online help, user manuals, tutorials, administrator guides, white papers, and release notes
Managed application localization, reducing project costs by 10 to 30 percent through scope clarification, process improvements, and effective project management
Ensured documentation components met deadlines and exceeded user and internal stakeholder expectations
Wrote and edited user interface text to present a consistent, natural voice
Created and maintained wiki-based style guides and work instructions
Reviewed and edited marketing/training materials, technical papers, and team projects for accuracy and consistency
Frequently worked outside of core position responsibilities to ensure team success:
- Interviewed potential users to determine new-product needs
- Researched competing products
- Set up/administered Instapage landing pages to track user engagement
- Purchased and set up hardware for a volumetric-capture laboratory
- Coordinated shipping, setup, and configuration of proof-of-concept installations at trade shows and partner sites

User Assistance Manager/Technical Writer — June 2005 - June 2015

Wrote online help, user manuals, interactive tutorials, administrator guides, technical papers, and release notes
Managed application localization
Established processes and standards for Sony Creative Software documentation to make the User
Assistance team more efficient and consistent with industry best practices
Managed the efforts of the software user assistance team while maintaining a full writing workload

Senior Technical Writer — May 2003 - June 2005

Wrote user-assistance content for a suite of audio- and video-editing tools
Mentored other team members of the software user assistance team
Coordinated with localization vendors to minimize localization costs and ensure effective localization of user-assistance resources

Senior Technical Writer — January 1999 - May 2003 (Products Acquired by Sony)

Wrote application help, manuals, and release notes
Mentored other team members of the software user assistance team
Coordinated with localization vendors to minimize localization costs and ensure effective localization of user-assistance resources

Technical Writer — July 1996 - December 1998

Wrote operator and maintenance manuals for paperboard-manufacturing machinery and software
Coordinated production of new product documentation and updates of existing documentation
Created technical illustrations for manuals using various graphics applications and CAD software

Documentation Specialist — December 1995 - June 1996

Wrote and maintained installation, administrator, and end-user documentation for healthcare billing and registration software
Responsible for writing, page layout, and graphics
Performed QA testing